Dirty Face Wash Macys

2 things that bug me right now:


1) I did a review a while back about products that I use and like on facebook and "someone" commented that they didn't like my choice of facewash Neutrogena fresh foaming cleanser because it didn't really "foam"
So that set me off on a search for a "foaming" facewash leading me to Clean and Clears supposed makeup removing foaming cleanser.

I think that is a very misleading claim the only thing it has going for it is the fact that it actually "foams" BUT it doesn't really remove makeup.


Ryan laughs at me in the shower and calls me black face grace and raccoon eyes because it never takes my makeup off.  It sometimes takes 2-3 tries before all my mascara comes off since I use waterproof and by then my face is raw, dry, and feels too tight to be on my face.


2) Macys.  I am boycotting Macys they make me so angry.  I'll try to make a long story short.  They brought back a remake of my favorite boot in the whole world Bandolino Castalina

I was SOOOO ecstatic AND the one day I actually watch TV I see Macys commercial for their shoe sale and one thing leads to another the shoes are on sale with additional discounts.....so I buy 2 pairs and wait in an extreme state of anticipation for the day they will arrive.


I should realize something is fishy when my UPS tracking number says that the boots have shipped but never give any detail about where they are.


Then I get an e-mail from Macys 2 weeks later telling me they are returning my boots for me even though I never asked them to.  Which leads to my aggravated e-mail back and forth to them below:

Dear Grace Ma,

Thank you for your recent e-mail regarding order #Gm1017091237b.

Thank you for your comments regarding macys.com. On behalf of macys.com
Customer Service, please accept my most sincere and deepest apologies
for the recent shopping experience . Please be assured that the
experience that you have described is not indicative of the outstanding
level of service we strive to provide our loyal customers. We appreciate
that you have brought this matter to our attention, and will forward
your comments and concerns to the appropriate personnel. Customer
feedback and criticism, such as yours, is an invaluable tool in helping
us better meet our customers? expectations.

If you have any further questions, please e-mail us at
customerservice@macys.com or call us at 1-800-289-6229. Our office hours
are Monday through Friday 9:00 AM to 9:00 PM, Saturday 9:00 AM to 7:00
PM and Sunday 11:00 AM to 7:00 PM.

Sincerely,

Rashiida Cardwell
Internet Customer Service

http://www.macys.com


©2006 macys.com is a registered trademark. All rights reserved.
macys.com Inc.

 Original Message Follows: ------------------------

My e-mail to them on their customer service contact:
Now I am really disappointed with Macys. Not only did you return my
boots without me ever getting them but THEN the pair that I really
wanted were out of stock until December. This is just ridiculous. The
customer service rep was nice enough to send me the other pair express
but there was no compensation or discount given for me having to
purchase the other pair of boots from a different online retailer. I
have unsubscribed from Macys e-mails and promotions and I dont plan to
shop at Macys after I receive my boots. You will be sure that I will
communicate share this truly frustrating experience with others.

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Grace Ma  to Macy's

show details 10:24 PM (59 minutes ago)

Yes, your e-mail basically tells me you have nothing to offer in terms of compensation for the fault of Macys seems to be very indicative of the type of customer service Macys provides.  Which is why I choose not to shop at Macys anymore and which I also think is why many people have left Macys for Nordstroms, Saks, and the like.

Good nite. BOO ON MACYS